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Improving Our Service
Hunter Imaging Group is committed to continually improving the delivery of our service to our patients. We use the latest in information technology to make sure that your doctor has your results fast.
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Is your Doctor a 'Fetch!' Doctor?
'Fetch!' is Hunter Imaging Group's own online results delivery system. Hunter Imaging Group offers 'Fetch!' free to all our referrers, this means that your Doctor can have your results as soon as they are ready.
This means that after your examination with Hunter Imaging Group, your referrer will be able to download your results and will be able to decide if there is any need for an urgent consultation. If you do not hear from your referrer then all you need to do is attend your next appointment, as per normal.
Next time you visit your doctor, ask if they are a 'Fetch!' Doctor.
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Hunter Imaging Group Quality Assurance Programme
Hunter Imaging Group is dedicated to making sure that our service is of the highest quality standards. Hunter Imaging Group began developing of its own Quality Assurance Programme in the late 1990's. Today this has grown to encompass our entire network of branches. The Hunter Imaging Quality Assurance Programme includes...
- Daily testing of all our imaging equipment
- Review of our rejected films
- Post procedural follow-up calls are made to ensure RANZCR standards are met
All matters concerned with quality assurance are dealt with by our quality assurance committee who comprise of our specialists doctors, technical staff and management. The Hunter Imaging Team strives for the best quality images and outcomes for you.
Tesimonials
Please read the testimonials below from our happy patients and referrers...
| Exemplary Service |
(Patient attending Cardiff Rooms.)
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| Your service today for both MRI and X-ray has been exemplary! Efficient, courteous staff and an excellent facility. It has been a pleasure to come here. |
| Very Impressed |
(Patient Attending Gateshead Rooms)
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| Very impressed with service today. Receptionists were very courteous. My appointment was at 1.30pm and was spot on time, paid and left by 1.40pm. Keep up the good work!! |
| Did you know? |
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| At Hunter Imaging Group we bulk bill all pensioners and government healthcare card holders for most examinations. |
| Everyone Smiling |
(Patient attending Cardiff)
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| I wanted to let you know how nice it was to see everyone smiling. My experience here was great and you were very quick. I would also like to mentioned that your opposition up at Charlestown were very unpleasant and treated me like a number in a line.
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| Thankyou |
(Patient attending Nelson Bay rooms)
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| Thankyou everyone for your professionalism and friendliness. It was a pleasure to attend the Nelson Bay HIG (despite my sore shoulder). |
| Thankyou from the Knights |
(Newcastle Knights)
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| A big thankyou for the service that Hunter Imaging Group provided the Newcastle Knights last weekend. It was vital to have our player scanned and a diagnosis available as quickly as possible for the game on Monday night. This was achieved and the player was able to play and important part in a great win over the Titans.
We are hoping this is the start of a great partnership between the Knights and Hunter Imaging Group.
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| Thankyou |
(Patient at Womens Imaging)
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| I recently underwent a mammogram and ultrasound at the Womens Imaging Centre. I would like to say that all of the staff; clerical, technical and medical were all very professional. They made a difficult experience much more positive. |
| Thankyou |
(Patient attending Nuclear Medicine at Cardiff)
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| Thankyou for the professional yet very friendly service I received from all staff today. I must admit I was a bit scared about today's tests but every staff member helped me through. |
| Positive Experience |
(Patient)
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| I recently underwent a Mammogram and Ultrasound at your Gateshead branch. I would just like to say that all the staff who dealt with me were all very professional, friendly and caring. They made a difficult experience much more positive. |
| Professional Service |
(Patient at Cardiff)
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| I'd like to pay compliment to your reception staff and radiographers in the MRI section of your Cardiff branch. Their professionalism and people skills evident in recent visits were greatly appreciated. |
| Brilliant Care |
(Patient attending East Maitland Rooms)
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| The quality of care was brilliant - very professional, caring and reassuring. In particular the radiographer who did my mammogram. |
| Lovely Staff |
(Patient at East Maitland)
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| I have never met people as lovely as the staff at East Maitland, they are a fantastic group of girls, Hunter Imaging Group should be very proud to have such fantastic staff working for them. |
| Brilliant Care |
(Patient at Gateshead)
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| I attended Gateshead recently. I cannot speak more highly of the staff there. Due to transport arrangements I was there most of the day. Staff were attentive to myself and all other patients. A big well done to all of them! Brilliant job! |
| Courteous Service |
(Patient at Broadmeadow)
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| The service at Broadmeadow was courteous and appointment on time! Thanks |
| Sonographer Great |
(Patient at Cardiff)
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| I wanted to pass on a compliment to the sonographer. He was friendly, professional and I felt very comfortable with him. He was an absolute gentleman. |
| Grateful Patient |
(Patient attending Cardiff)
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| Sonographer was very friendly and talkative. This made me feel comfortable and relaxed. He did not rush me or make me feel like just another number. He did a great job. |
| Friendly Staff |
(Patient attending Gateshead)
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| I would like to pass on my thanks and praise for my treatment during a recent visit to Hunter Imaging at Gateshead. All the staff were extremely friendly and without exception was the young lady who did my Bone Density test. Would you kindly pass on these comments to all staff, but namely the young lady in the bone density room. |
| Extremely Grateful Patient |
(Patient attending Nelson Bay)
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| My wife and I have been very happy with the treatment we have received in recent years at your Nelson Bay facilities.
However recently I was given special attention and help for which I am extremely grateful.
I was given a CT scan of Friday 25th Sept. and I collected the results at noon the following day, to take them to Sydney for an urgent review with my specialist at The Prince of Wales hospital.
I have many of your people to thank, but the senior patient consultant deserves a special pat on the back, as she fast tracked and co-ordinated procedures to satisfy my tight programme.
It is also worth mentioning that when my doctor rang for an urgent appointment, I was given high priority |
| Helpful Staff |
(Patient attending East Maitland)
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| No issues. Very Courteous and helpful staff. They explain things getting done clearly in a language you can understand. |
| Friendly Staff |
(Patient at East Maitland)
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| I would like to compliment all the staff that I have dealt with over the five visits that I have had, in regards to their friendliness, professionalism and care, during that time. |
| Praise for Staff |
(Patient having an Ultrasound)
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| Just a short note to praise your staff member. His professionalism and patient consideration made an extremely unpleasant procedure very tolerable |
| Friendly Staff |
(Patient at Cardio Vascular Centre)
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| Pleasant, polite and considerate, together with friendly nature. Much appreciated from the time you enter the room till the time you leave. From a patients perspective, it is greatly appreciated. |
| Great Service |
(Patient at Cardiff)
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| I went to Hunter Imaging at Cardiff for a stress test last Monday. The manner of the staff from the front desk when I walked in until I signed the papers before leaving was the most pleasant experience I have had in a long time. I thought that level of service and respect was long gone.
The Hearld, Letters to Editor, 1/12/2009 |
| Exceptional Service |
(Patient at Cardio Vascular Centre)
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| I thought the service here was exceptionally good and the lady's were very kind and professional. |
| Oustanding Service |
(Patient attending East Maitland)
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| I would like to comment on the pleasant atmosphere and outstanding service from the staff at the East Maitland unit. From walking into the reception a staff member immediately apologised for the short time that I had to wait to be served. The radiographer who x-rayed me was caring, informative and sensitive to my problem. The lady who took my money was also polite, I heard her conversation with other patients whilst I was waiting for my appointment. Driving from Salamander Bay was worth the effort just for the service from the staff. Thank you. |
| Excellent Customer Service |
(Patient attending Gateshead)
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| Excellent customer service from receptionist, friendly welcoming and helpful. Understanding, professional, mammographer and sonographer. Just wanted to say excellent service was provided by your employees and wanted to let you know I greatly appreciated their care and professionalism. Thank you! |
| Excellent Service |
(Mother of an infant at Broadmeadow)
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| Excellent service, efficient, friendly. Thank you |
| Treated Nicely |
(Patient attending Broadmeadow)
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| The service was excellent and I was was very pleased with the way I was treated thoughout the examinations. |
| Caring Staff |
(Patient attending Singleton)
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| The staff member who performed my mammogram at Singleton was so caring and has such a great personality. She is in the perfect job and should be given recognition for the great job she does. |
| Customer Service |
(Patient attending CVC Newcastle)
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| The service I received whilst having a DVT scan was excellent. The staff are very courteous and friendly. |
| Wonderful Staff |
(Patient at Maitland)
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| I would like to thank the staff at Hunter Imaging Group. The Radiographer who performed my scan was wonderful, as were all the ladies. I thank you! |
| Professional Approach |
(Patient attending Maitland)
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| Thank you to staff member - a very professional approach and a great bedside manner. We need more radiographers like you! |
| Caring Attitude |
(Patient attending Gateshead)
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| I would like to thank Dr Roy and the staff for their care, gentle attitude and professional manner in which they carried out my procedure. Their reassurance and understanding both for my health and emotional well being during this time helped make a difficult time for myself so much easier. Thank you also for your caring attitude towards my husband. You are an amazing team! |
| Extremely Happy Patient |
(Patient attending East Maitland)
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| I was extremely happy with my visit to East Maitland today. HIG is the best imaging facility I have ever been to and East Maitland has the best services, facilities and staff of any branch I have visited. |
| Happy Patient |
(Patient attending Wallsend)
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| I came in today to have xrays done first thing this morning. I was in yesterday, but it was extremely busy and I couldnt wait too long and decided to come today. I wanted to let you know that the lady yesterday was lovely and very professional in the way that she handled the busy period and her patients.
I had a very pleasant experience this morning and will definitely come back to have all my x-rays done here, as I was very impressed with the friendly staff or "service with a smile", as well as the fast and efficient process of having the x-rays, and thought that service like this had disappeared.
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| Appreciative Patient |
(Patient at Wallsend)
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| I had to reschedule my appointment to be earlier and staff assisted in every way possible. I will always come back to Hunter Imaging, in particular Wallsend, as the service and the staff are wonderful and were very sympathetic and understanding of my needs and concerns. I appreciate all that they did to accommodate my urgent request.
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| Wonderful Staff |
(Patient attending CVC East Maitland)
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| Thanks to all concerned with my ultrasound. I had a very nice morning. |
| Impressed Mother |
(Mother of patient attending Broadmeadow)
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| Thanks to office staff and sonographer for the fantastic service. Th kids and I were really impressed. The kids were thrilled to be treated so well by sonographer "treated like a human" said daughter, who talked, joked and took all the time to explain. It makes a real difference. Receptionist's happy, cheerful attitude was a real help. Thanks so much! |
| Great Service |
(Patient attending Broadmeadow)
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| I wanted to pass on how beautiful and kind the radiographer in CT was to me and what great service she gave. |
| Positive Feedback |
(Patient attending Broadmeadow)
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| My feedback is all positive. Staff assistance in all respects. Excellent parking facility, pleasant reception area, clean accessible toilets and pleasant quiet street environment. |
| HIG Excelled |
(Patient attending Cardiff)
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| I took my Mum for a MRI at Cardiff today and this is just to thank the MRI team for their kindness and Help, especially the nurse who administered the sedation and gave us a cuppa afterwards. They all made my 'nervous'Mum very calm as usual HIG excelled. Please pass on our thanks. |
| Friendly Staff |
(Patient attending Gateshead)
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| On a visit to your centre today I must express how user friendly your premises were. The waiting room was so pleasant and clean. The staff were friendly and efficient a most enjoyable experience. Thank you to all. |
| Kind and Gentle |
(Patient attending Womens Imaging)
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| Dr Geraldine Long |
| Your staff are very professional, as well as kind and gentle. They looked after me very well (physically and emotionally) and I wanted to acknowledge the great job they do. The staff who looked after me were Dr Geraldine Long and two sonographers and radiographers on different days. |
| Excellent Customer Service |
(Maitland Patient)
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| The Customer Service at Hunter Imaging Group is nothing shy of excellent! Prompt, efficient and very pleasant - great service! |
| Patient Attending Maitland |
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| Dr Amanda Woodward |
| To advise of excellent customer service. Empathetic, caring and professional staff throughout the process. Thank you. This experience today far exceeded expectations. |
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